- Incense Shipping & Returns
Incense Shipping & Returns
At Incense2go.com customer satisfaction is our highest priority. You may return items within 30 days of delivery for a full refund on anything you are not completely satisfied with, minus a 12% restocking fee. Shipping charges, however, are not refundable, and if your order qualified for Free Shipping, actual shipping charges will be deducted from the total refund amount. All items are subject to inspection/approval prior to credit.
Items that arrive damaged must be reported to us within 3 days from the date of delivery. If your item(s) arrived damaged, please contact us immediately at IncenseSupply@yahoo.com
Unfortunately, we can not accept returns on any items that are shipped outside of the United States.
Please return all items to us at the address below with a copy of your invoice, and be sure to label your package "Customer Returns" to ensure your account is credited properly.
Att: Customer Returns
Once we have received and processed the returned item(s), we will notify you via email of your refund. In most cases, we will issue a refund in the same form of payment used for your original order.
Free and Flat Rate Shipping Policy
Incense2Go.com ships United States Post.
Ground shipping for all orders under $75.00 in the US is only $6.95!
(Note: Flat Rate shipping typically ships via USPS Mail. Additional fees apply for UPS Ground, 3-Day Select, 2-Day Air and Next Day Air). (Retail sales only)
Spend $75.00 or more and we pay the shipping fees for all ground deliveries in the US. (Retail sales only)
International Shipping Policy:
Prices vary depending upon what zone you are in according to the USPS Letter Post zoning chart. International shipping calculations will be made by our shipping department based on total weight of order and you will be contacted via email with the total shipping cost to your country. Costumer is responsible for all items shipped outside of the United States.
We will not accept returns on any items that are shipped outside of the United States.